Warranty & After-Sales

Warranty & After-Sales

Dependable Coverage & Responsive Support

At LUMSET®, we provide dependable warranty coverage and responsive after-sales support for global B2B clients—so you can source with confidence and deliver projects smoothly.

Standard Warranty

Warranty period 2-Year Limited Most LED strip and lighting products include a 2-year limited warranty, unless otherwise stated on the quotation, PI, or product documentation.
What’s covered
  • Manufacturing defects
  • Premature failure under normal use
  • Material or performance issues not caused by misuse or external damage
What’s not covered
  • Incorrect installation, wiring errors, or overvoltage
  • Damage from improper handling, harsh environments, or wear and tear
  • Unauthorized modifications or repairs
  • Accidents, water ingress (outside rated IP), or improper power supplies

After-Sales Support

Technical support Online guidance for installation, wiring, dimming, and compatibility.
Replacement process For confirmed defects within warranty, we provide replacement support according to the agreed terms.
Photos/videos or returned samples may be required for verification.
Project support Customized solutions are available for engineering projects and specific lighting applications.

Need support? Contact us with your order reference, photos/videos, and application details. We’ll respond with clear next steps.

Contact Support View Order Process Download Documents